LinkSky Help & Support

My Website is Down

For security, your IP address (see may have been automatically and temporarily blocked due to too many failed email logins (IMAP, POP3, or SMTP) or failed cPanel logins in a short period of time, which would prevent you from accessing the website, cPanel, email, etc.

To check if your website is up and working, turn off Wi-Fi on your phone and then try to access your website or check your email. If you can get to your website or email on your phone without Wi-Fi, then you were temporarily blocked.

Note: By turning off Wi-Fi, your phone will use your mobile carrier for Internet and get a different IP address, instead of using your cable or DSL provider for Internet with the same IP address as your desktop, laptop, tablet, etc. When you are finished testing, turn your Wi-Fi back on.

Typically, your IP address will automatically be unblocked after a period of time, but we recommend checking your email account settings in your email program/app (e.g. Outlook, Mac Mail, iPhone, etc.), so your IP address is not blocked again.

An easy way to make sure your email account password is correct is by logging into secure Webmail, which can be accessed here: (note: replace with your actual domain name)

If you can't login to Webmail, then your email password is likely invalid or has a typo, which is why you were temporarily blocked, because the saved password in your email program/app is incorrect. To change your email password:

See help article, "How Do I Change/Reset My Email Password?"

Here are step-by-step email setup guides using IMAP for Outlook, Apple/Mac Mail, and iPhone:

Setup Your LinkSky Hosting Email Account in Microsoft Outlook 2016

Setup Your LinkSky Hosting Email Account in Apple Mail & Mac Mail

Setup Your LinkSky Hosting Email Account in Apple iPhone

Note: We recommend using IMAP with the secure email settings in cPanel -> Email Accounts -> Set Up Mail Client -> Secure SSL/TLS Settings (Recommended), which we have included in the attached screenshot.

Please let us know if you have any questions or need further help.